SABI FARM

Legal & Policy Package

Effective Date: June 2025

sabi.farm  |  supportteam@sabi.farm

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CONTENTS

  1. Terms & Conditions 
  2. Privacy Policy 
  3. Refund & Dispute Policy 
  4. Dealer Verification Policy 
  5. Community Guidelines 
  6. How Verification Works (User Guide)

 

 

DOCUMENT 1

Terms & Conditions

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms owned by SABI FARMS AND AGROTECH COMPANY LTD

Welcome to Sabi Farm. By accessing or using the Sabi Farm platform, website, mobile applications, communities, and related tools (collectively the “Platform”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Platform.

  1. About Sabi Farm

Sabi Farm is a digital agricultural platform connecting users with verified agricultural businesses, distributors, educational resources, farming communities, and agricultural opportunities. Our mission is to improve trust, transparency, and access within agricultural value chains across Nigeria and Africa.

  1. Definitions
  • Platform: The Sabi Farm website, mobile applications, services, communities, and related tools at sabi.farm.
  • User: Any individual or entity that accesses or registers on the Platform.
  • Dealer / Distributor: A business or individual registered to sell agricultural products or services through the Platform.
  • Buyer: A User who purchases or intends to purchase products or services through the Platform.
  • Verified Account: An account that has completed Sabi Farm’s verification process as described in the Dealer Verification Policy.
  • Transaction: Any payment, purchase, or commercial exchange facilitated through the Platform.
  1. Eligibility

You must be at least 18 years old to create an account or use services that require registration. By using the Platform, you confirm that:

  • You are at least 18 years of age.
  • The information you provide is accurate, current, and complete.
  • You have the legal authority to enter into these Terms.
  • Your use of the Platform complies with applicable Nigerian and local laws.
  1. User Accounts

Users are responsible for:

  • Maintaining the confidentiality of account credentials.
  • Providing and maintaining accurate account information.
  • Updating information promptly when changes occur.
  • All activities conducted through their account, whether authorised or not.

Sabi Farm reserves the right to suspend or terminate accounts that provide false information, misrepresent identity, or violate these Terms.

  1. Dealer & Distributor Verification

Sabi Farm operates a voluntary verification programme for dealers and distributors. Verification may include business registration review, identity verification, physical location confirmation, and additional checks deemed necessary. Please refer to the Dealer Verification Policy (Document 4) for full details.

⚠  Verification confirms information was reviewed at the time of assessment. It does not guarantee product quality, business performance, financial stability, or future conduct.

  1. Marketplace Transactions

Sabi Farm provides a platform that connects buyers and sellers. Products listed are offered by independent dealers, distributors, or approved sellers unless explicitly stated otherwise. Sabi Farm is not the manufacturer of third-party products and does not guarantee product availability, suitability, performance, or outcomes.

Users are encouraged to review product information carefully before making purchases. For complaints and refunds, see the Refund & Dispute Policy (Document 3).

  1. Payments

Payments are processed through approved payment systems integrated into the Platform. By making a payment, users agree that:

  • Payment information provided is accurate and authorised.
  • Transactions may be subject to processing fees, which will be disclosed prior to payment.
  • Sabi Farm may hold, review, or delay transactions where fraud, abuse, or security concerns are detected.
  • Sabi Farm does not store full payment card details; sensitive data is handled by regulated payment processors.
  1. Refunds & Disputes

Sabi Farm is committed to fair resolution of transaction disputes. Full details of the process, timelines, and eligible complaints are set out in the Refund & Dispute Policy (Document 3). In summary:

  • Disputes must be reported within 4 days of delivery through official Sabi Farm support channels.
  • Sabi Farm will acknowledge complaints within 3 business days.
  • A resolution update will generally be provided within 14 business days; complex cases will not exceed 30 business days.
  • Return logistics costs will be communicated to the relevant party at the time of investigation.
  1. Logistics & Delivery

Delivery services may be performed by independent logistics partners. Estimated delivery times are provided for convenience and may vary. While Sabi Farm works with trusted providers, delivery performance remains subject to factors outside Sabi Farm’s control including weather, road conditions, and force majeure events.

  1. Educational Content Disclaimer

Information provided through the Platform — including farming guides, recommendations, articles, videos, and community discussions — is intended for informational purposes only. Agricultural outcomes depend on numerous factors including soil conditions, weather, pest pressure, farming practices, and input quality. Users remain solely responsible for decisions made based on Platform content.

  1. Community Standards

Users agree to comply with the Community Guidelines (Document 5). Prohibited conduct includes but is not limited to:

  • Posting false, misleading, or harmful information.
  • Engaging in fraud, scams, or deceptive practices.
  • Spamming communities or individual users.
  • Harassing, intimidating, or abusing other users.
  • Uploading unlawful content or infringing intellectual property.
  • Impersonating another individual or business.
  • Content whose primary purpose is partisan political campaigning or unrelated religious disputes.

Sabi Farm may remove content or suspend accounts that violate these standards, with or without prior notice depending on severity.

  1. User Content

Users may upload content including product listings, images, reviews, agricultural information, comments, and community contributions. Users retain ownership of content they create.

By uploading content, users grant Sabi Farm a non-exclusive, worldwide, royalty-free licence to display, distribute, and use such content for the purpose of operating and improving the Platform. This licence terminates when the user deletes the content or closes their account, except where retention is required for legal or operational reasons.

Users are responsible for ensuring they have the rights to any content they upload.

  1. Intellectual Property

The Sabi Farm name, branding, logos, platform design, software, and proprietary content are the property of Sabi Farm. Users may not copy, reproduce, distribute, or commercially exploit Platform content without express written permission.

  1. Suspension & Termination

Sabi Farm may suspend or permanently terminate accounts for fraudulent activity, repeated verified complaints, misrepresentation, Platform abuse, or violation of these Terms. Where practicable, users will be notified of the reason. Suspension decisions may be appealed by contacting supportteam@sabi.farm within 14 days.

  1. Future Services

Sabi Farm may introduce additional services including private dealer marketplaces, distributor programmes, agent programmes, farmer support initiatives, educational programmes, and agricultural technology solutions. Additional terms will apply to specific services and will be communicated prior to activation.

  1. Geographic Scope & Governing Law

Sabi Farm currently operates primarily within the Federal Republic of Nigeria. As the Platform expands into other African markets, additional local policies and regulatory requirements may apply.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be referred to courts of competent jurisdiction in Lagos State, Nigeria, unless otherwise required by applicable law.

  1. Limitation of Liability

To the maximum extent permitted by applicable Nigerian law, Sabi Farm shall not be liable for indirect, incidental, consequential, or special damages arising from use of the Platform. Users acknowledge that agricultural outcomes and commercial transactions involve inherent risks beyond Sabi Farm’s control.

⚠  Nothing in these Terms limits Sabi Farm’s liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under Nigerian consumer protection law.

  1. Changes to These Terms

Sabi Farm may update these Terms from time to time. For material changes — including changes to fees, liability, or data use — Sabi Farm will notify users via email or in-app notification at least 14 days before the change takes effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

  1. Contact

Questions regarding these Terms may be directed to:

  • Email: supportteam@sabi.farm
  • Website: sabi.farm

 

 

DOCUMENT 2

Privacy Policy

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

At Sabi Farm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the Nigeria Data Protection Act (NDPA) and related regulations.

  1. Information We Collect

We may collect the following categories of personal information:

  • Identity data: Name, phone number, email address.
  • Business data: Business registration documents, business name, and trading address.
  • Verification data: Government-issued identification documents.
  • Location data: Physical business or delivery location.
  • Payment data: Transaction details processed via regulated payment providers (we do not store full card numbers).
  • Device & usage data: IP address, browser type, pages visited, and interaction logs.
  1. How We Use Your Information

We use personal information to:

  • Create and manage user accounts.
  • Verify dealers, distributors, and agents.
  • Process payments and transactions.
  • Improve Platform features and services.
  • Detect and prevent fraud and security threats.
  • Respond to support requests and disputes.
  • Send relevant agricultural updates, platform news, and educational content (with your consent).
  • Comply with legal and regulatory obligations.
  1. Data Sharing

We do not sell personal information to third parties. Information may be shared with:

  • Payment processors: To facilitate transactions securely.
  • Logistics partners: To arrange product delivery.
  • Verification partners: To validate business and identity information.
  • Regulatory authorities: Where required by Nigerian law or court order.

Third parties are required to handle data in accordance with applicable data protection laws.

  1. Data Security

We implement reasonable technical and organisational safeguards to protect user information, including encryption of sensitive data in transit (TLS/SSL), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; users should also take steps to protect their account credentials.

  1. Your Rights

Under the Nigeria Data Protection Act, users may request:

  • Access to their personal data held by Sabi Farm.
  • Correction of inaccurate or outdated information.
  • Deletion of their account and associated data.
  • Withdrawal of consent for marketing communications.
  • A portable copy of their data.

Requests may be submitted to supportteam@sabi.farm and will be responded to within 30 days.

  1. Data Retention

Personal information is retained only as long as reasonably necessary for operational, legal, fraud prevention, and regulatory purposes. Verification documents may be retained for up to 5 years following account closure to comply with anti-fraud obligations.

  1. NDPR & NDPA Compliance

Sabi Farm is committed to complying with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA). We conduct data protection impact assessments for high-risk processing activities and appoint appropriate data handling processes as required.

  1. Contact — Privacy Queries

For privacy-related questions or to exercise your rights, contact: supportteam@sabi.farm

 

 

DOCUMENT 3

Refund & Dispute Policy

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

Sabi Farm is committed to promoting fair and transparent transactions between buyers, dealers, and distributors. This policy sets out the process for raising and resolving disputes.

  1. Eligible Complaints

Users may submit disputes involving:

  • Wrong products received (different from listing).
  • Damaged products upon delivery.
  • Missing deliveries confirmed as lost by the logistics partner.
  • Suspected counterfeit or adulterated products.
  • Significant discrepancies between the product listing and the item delivered.

⚠  Refunds are not automatically granted based solely on crop performance, yield results, weather, pest pressure, soil conditions, or general farming outcomes. Agricultural results depend on many factors outside the control of Sabi Farm, dealers, and distributors.

  1. Reporting Period

Disputes must be reported within 4 calendar days of confirmed delivery, unless exceptional circumstances apply (such as delayed discovery of product defects). Late reports will be considered at Sabi Farm’s discretion.

  1. How to Report

All disputes must be submitted through official Sabi Farm support channels:

  • Email: supportteam@sabi.farm
  • In-app support feature (where available)

Users should include: order reference number, description of the issue, and supporting evidence (photographs, videos, or delivery confirmation).

  1. Investigation Process

Upon receiving a complaint, the following process applies:

  1. Sabi Farm acknowledges receipt of the complaint within 3 business days.
  2. Relevant evidence is reviewed; additional documentation may be requested from the buyer.
  3. The dealer or distributor is contacted for their account of events.
  4. A resolution update is provided within 14 business days of acknowledgement.
  5. Complex cases requiring extended investigation will be resolved within a maximum of 30 business days.
  6. Possible Outcomes

Depending on the findings of the investigation, outcomes may include:

  • Full refund to the buyer.
  • Partial refund based on the extent of the issue.
  • Replacement product arranged with the dealer.
  • Formal warning issued to the dealer or distributor.
  • Temporary suspension of the dealer’s account.
  • Permanent removal of the dealer from the Platform.
  1. Return Logistics

Where a physical return of goods is required:

  • If the fault is confirmed as the dealer’s responsibility, the dealer bears the cost of return logistics.
  • If the complaint is found to be unsubstantiated, the buyer may bear return costs.
  • Sabi Farm will communicate logistics responsibilities clearly before any return is arranged.
  1. Fraudulent or Abusive Claims

Users who submit knowingly false, exaggerated, or malicious complaints may have their accounts restricted or permanently suspended. Sabi Farm reserves the right to pursue legal remedies where fraudulent activity causes financial or reputational harm.

  1. Appeals

If a user is unsatisfied with the resolution outcome, they may submit a written appeal to supportteam@sabi.farm within 14 days of receiving the resolution. Appeals will be reviewed by a senior team member not involved in the original investigation.

 

 

DOCUMENT 4

Dealer Verification Policy

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

The Sabi Farm Verification Programme helps users identify businesses that have completed our structured review process. This document sets out what verification means, what it does not mean, and how verified accounts are monitored.

  1. Purpose of Verification

Verification is designed to reduce the risk of fraud and misrepresentation on the Platform by confirming that key business information provided by a dealer or distributor has been reviewed by Sabi Farm at the time of application.

  1. What We Verify

Verification may include review of the following:

  • Business registration documents (CAC Certificate or equivalent).
  • Director or owner identity (government-issued ID).
  • Physical business location.
  • Contact information (phone and email validation).
  • Additional checks at Sabi Farm’s discretion.
  1. What Verification Does Not Mean

⚠  Verification is not an endorsement. It does not guarantee product quality in every transaction, product performance, crop yields, financial stability, or future business conduct.

Verification reflects information reviewed at the time of assessment only. Conditions may change after verification is granted.

  1. Verification Renewal

Verified status is reviewed periodically. Dealers are expected to notify Sabi Farm of material changes to their business registration, location, or identity documents within 30 days of the change. Failure to do so may result in suspension of verified status.

  1. Ongoing Monitoring

Verified accounts may be subject to ad hoc review triggered by:

  • Multiple buyer complaints or dispute reports.
  • Fraud or impersonation reports.
  • Regulatory or law enforcement concerns.
  • Evidence of false information submitted during verification.
  • Patterns of quality-related or delivery complaints.
  1. Outcomes Following Review

Following a review, Sabi Farm may:

  • Maintain existing verified status.
  • Request updated documentation.
  • Temporarily suspend verified status pending investigation.
  • Permanently remove verified status.
  • Suspend or terminate the account.
  1. Misuse of Verification

Businesses may not misrepresent the nature or scope of Sabi Farm verification in their own marketing or communications. For example, representing Sabi Farm verification as a product quality guarantee or government endorsement is prohibited. Confirmed misuse may result in immediate suspension.

 

 

DOCUMENT 5

Community Guidelines

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

Sabi Farm communities exist to help farmers, dealers, distributors, and agricultural professionals learn, collaborate, and grow. These guidelines apply to all user-generated content and interactions on the Platform.

  1. Our Community Values
  • Respect: Treat every member with dignity, regardless of experience level, location, or background.
  • Accuracy: Share information you believe to be truthful and based on real experience.
  • Constructiveness: Contribute in ways that genuinely help other members.
  • Accountability: Report suspicious or harmful activity to keep the community safe.
  1. Prohibited Activities

The following are not permitted on the Platform:

  • Spam or repetitive unsolicited messages.
  • Fraud, scams, or deceptive schemes.
  • Harassment, threats, or intimidation of any kind.
  • Hate speech targeting ethnicity, religion, gender, or other protected characteristics.
  • Misleading agricultural claims (e.g. false yield guarantees or unproven product claims).
  • False product promotions or undisclosed paid endorsements.
  • Impersonating another individual, business, or official body.
  • Sharing malicious links, phishing content, or malware.
  • Unauthorised commercial promotion outside designated marketplace features.
  1. Agricultural & Industry Discussions

Discussions regarding agriculture, farming policy, land rights, market conditions, regulatory developments, and agricultural industry news are actively welcomed and encouraged on the Platform.

Content whose primary purpose is partisan political campaigning, electoral advocacy, or unrelated religious disputes may be removed at Sabi Farm’s discretion.

  1. Buying & Selling

Commercial transactions and product promotions must only be conducted through Sabi Farm’s designated marketplace features. Unsolicited direct sales approaches, unofficial payment requests, or off-platform transaction solicitation are prohibited and may be reported.

  1. Enforcement

Violations of these guidelines may result in:

  • Content removal without prior notice.
  • A formal warning sent to the account holder.
  • Temporary restriction of community access.
  • Permanent account suspension for serious or repeated violations.

Users may appeal moderation decisions by contacting supportteam@sabi.farm within 14 days.

 

 

DOCUMENT 6

How Verification Works

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

A plain-language guide for farmers, buyers, and dealers

When you see a verified badge on a dealer’s profile on Sabi Farm, what does it actually mean? This guide explains it clearly — no legal language.

Why Verification Matters

Agriculture in Nigeria involves real money, real inputs, and real risk. Fake dealers, counterfeit products, and fly-by-night distributors cause real harm to farmers. Sabi Farm’s verification programme is designed to reduce that risk by making sure the businesses on our platform are who they say they are.

What We Check

  • Is the business legally registered in Nigeria?
  • Do the owner’s identity documents match the registration?
  • Does the business operate from a real, identifiable location?
  • Is the contact information valid and responsive?

What We Don’t Check (And Why It Matters)

⚠  A verified badge does NOT mean we have tested the products, guaranteed any particular harvest result, or vouched for every future transaction.

We verify identity and registration — not every product batch, crop outcome, or delivery. You should still:

  • Read product listings carefully.
  • Check other buyers’ reviews and ratings.
  • Report any issue within 7 days of receiving your order.

How Complaints Are Handled

  1. You report the issue via supportteam@sabi.farm within 7 days of delivery.
  2. We acknowledge your complaint within 3 business days.
  3. We investigate — reviewing evidence from both you and the dealer.
  4. We give you a resolution update within 14 business days (30 days maximum for complex cases).
  5. Outcomes may include a refund, replacement, or dealer action.

How Dealer Accounts Are Reviewed

Verified dealers don’t get a free pass forever. We monitor accounts and can re-review or remove verification if:

  • Multiple buyers report problems.
  • We receive fraud or impersonation reports.
  • The dealer’s business information changes and is not updated.

How to Report a Concern

If something feels wrong — a suspicious listing, an unresponsive dealer, a product that doesn’t match the description — please tell us:

  • Email: supportteam@sabi.farm
  • In-app support feature (where available)

Your reports help protect every farmer and buyer on the platform. We take every report seriously.

 

 

DOCUMENT 7

Dealer & Distributor Programme Terms

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

These Programme Terms govern participation in the Sabi Farm Dealer & Distributor Programme. They apply alongside the Sabi Farm Terms & Conditions, Privacy Policy, Dealer Verification Policy, Refund & Dispute Policy, Seller Code of Conduct, and any additional policies published by Sabi Farm. In the event of conflict, these Programme Terms prevail for dealer and distributor matters.

  1. Purpose

The Sabi Farm Dealer & Distributor Programme connects farmers, dealers, distributors, and agricultural businesses through a trusted marketplace that promotes transparency, accountability, and access to quality agricultural products across Nigeria and Africa.

  1. Eligibility

To participate in the Programme, applicants must:

  • Be at least 18 years old.
  • Provide accurate registration and contact information.
  • Complete any verification requirements requested by Sabi Farm.
  • Comply with all applicable Nigerian laws and regulations.
  • Maintain truthful and up-to-date business information throughout participation.

Sabi Farm reserves the right to approve, reject, suspend, or remove any participant at its reasonable discretion, with reasons provided where practicable.

  1. Product Listings

Dealers and distributors may list approved agricultural products on the Platform. Participants must ensure that:

  • Listings are accurate, complete, and not misleading.
  • Product descriptions truthfully represent the item being sold.
  • Pricing is accurate and inclusive of applicable charges.
  • Stock availability is updated promptly — within 24 hours of a change.
  • Products comply with all applicable laws, regulations, and quality standards.

Sabi Farm may edit, remove, reject, or restrict listings that violate Platform policies or may cause harm to users. Where possible, dealers will be notified before action is taken.

  1. Commission & Fees

Sabi Farm charges a commission on completed transactions. Current rates and any applicable listing, subscription, or premium service fees are published in the Sabi Farm Fee Schedule at sabi.farm/fees.

ℹ  Keeping rates in the Fee Schedule (rather than this document) means they can be updated without requiring a full legal document revision. Always check sabi.farm/fees for the current rates before listing.

Commission and fee changes will be communicated to active participants at least 14 days before taking effect, via the Platform or registered email address. Continued participation after the effective date constitutes acceptance of the revised rates.

  1. Non-Exclusivity

Participation in the Programme is non-exclusive. Dealers and distributors may advertise, market, or sell their products through other platforms, websites, physical locations, or sales channels unless otherwise agreed in writing with Sabi Farm.

  1. User Content & Product Images

Participants retain ownership of content they upload to the Platform. By uploading content, participants grant Sabi Farm a worldwide, non-exclusive, royalty-free licence to use, display, distribute, and promote such content for the operation, improvement, and marketing of the Platform. This licence terminates when the content is deleted or the account is closed, except where retention is required for legal or operational purposes.

Participants are responsible for ensuring they have the necessary rights to any content they upload.

  1. Service Standards

Participants are expected to maintain the following minimum service standards:

  • Respond to buyer enquiries with an initial acknowledgment within 2 business days; full response within 5 business days.
  • Respond to all Sabi Farm communications within 2 business days.
  • Maintain accurate inventory records and update stock levels promptly.
  • Honour all accepted orders without unnecessary cancellation.
  • Cooperate fully with dispute investigations.
  • Provide truthful business and product information at all times.
  • Maintain valid verification records and notify Sabi Farm of material business changes within 30 days.

Failure to consistently meet these standards may result in enforcement action as described in Section 9.

  1. Seller Payments & Settlement

Details of payment settlement timelines — including when funds are remitted to dealers following completed transactions, any applicable holding periods, and procedures for disputed transactions — are set out in the Sabi Farm Seller Payment Schedule, available at sabi.farm/seller-payments or on request from supportteam@sabi.farm.

⚠  Sabi Farm may withhold settlement of funds where a transaction is subject to an open dispute, fraud investigation, or regulatory hold. Affected dealers will be notified promptly.

  1. Taxes

Participants are solely responsible for determining, collecting, reporting, and remitting any taxes applicable to their business activities and transactions, including VAT and income tax obligations under Nigerian law. Sabi Farm does not provide tax advice and is not responsible for any tax obligations arising from use of the Platform.

  1. Suspension & Enforcement

Sabi Farm may take enforcement action where a participant violates Platform policies or engages in conduct that may harm users, the Platform, or the agricultural community. The standard enforcement process is:

  1. Warning Notice — formal notification of the specific violation.
  2. Temporary Listing Restriction — listings paused pending corrective action.
  3. Temporary Account Suspension — full account access suspended.
  4. 30-Day Formal Compliance Review — investigation with a defined outcome.
  5. Permanent Removal from the Programme.

Sabi Farm may bypass earlier stages and proceed directly to suspension or removal where the conduct involves fraud, counterfeiting, serious harm to users, or repeated violations. Participants may appeal enforcement decisions to supportteam@sabi.farm within 14 days of notification.

  1. Termination

Participants may leave the Programme at any time by notifying Sabi Farm at supportteam@sabi.farm. Sabi Farm may suspend or terminate participation where verification requirements are no longer met, fraudulent activity is suspected, repeated policy violations occur, or the participant poses a risk to users or the Platform.

Termination does not extinguish obligations arising before the termination date, including outstanding dispute resolutions, commission payments, and unfulfilled orders.

  1. Changes to the Programme

Sabi Farm reserves the right to modify, suspend, or discontinue any aspect of the Programme. For material changes — including changes to eligibility requirements, commission structures, or enforcement processes — Sabi Farm will provide at least 14 days’ notice to active participants via the Platform or registered email address.

 

 

DOCUMENT 8

Seller Code of Conduct

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

The standard every dealer and distributor on Sabi Farm commits to

This Seller Code of Conduct establishes the professional and ethical standards expected from all dealers, distributors, and sellers participating on the Sabi Farm Platform. The purpose of this Code is to promote trust, transparency, and accountability throughout the agricultural value chain — protecting farmers, buyers, and the integrity of the marketplace.

By participating on Sabi Farm, sellers agree to uphold these standards. Violations may result in enforcement action as described in Section 10.

  1. Honest Business Practices

Sellers must:

  • Conduct all business honestly, ethically, and in good faith.
  • Provide accurate product information at all times.
  • Avoid deceptive, misleading, or exaggerated statements in any form.
  • Never make false promises regarding agricultural outcomes, yields, or results.
  1. Accurate Listings

Sellers must ensure that:

  • Product descriptions accurately reflect the item being sold.
  • Product specifications (weight, volume, concentration, grade) are correct.
  • Prices are accurate and inclusive of all charges disclosed to the buyer.
  • Stock availability is kept current — updated within 24 hours of any change.
  • Listings are not duplicated, inflated, or used to manipulate search results.

⚠  Knowingly publishing inaccurate listings is a serious violation and may result in immediate suspension.

  1. Product Images & Content

Sellers must:

  • Use genuine, accurate images that represent the actual product being sold.
  • Avoid digitally altered, misleading, or stock images that misrepresent the product.
  • Ensure they hold the rights or licence to use any uploaded images or content.

Images must reasonably represent the product a buyer will receive.

  1. Order Fulfilment

Sellers must:

  • Honour all accepted orders promptly and completely.
  • Avoid cancellations except where genuinely unavoidable.
  • Communicate proactively with buyers if any order issue arises.
  • Cooperate fully with buyers and Sabi Farm when problems occur.
  • Arrange dispatch within the timeframe indicated in the product listing.

Repeated failure to fulfil accepted orders will trigger a formal compliance review.

  1. Communication Standards

Sellers must:

  • Provide an initial acknowledgment to buyer enquiries within 2 business days.
  • Provide a full response to buyer enquiries within 5 business days.
  • Respond to all Sabi Farm communications within 2 business days.
  • Maintain professional, respectful, and constructive communication at all times.

Repeated failure to respond within these timeframes will trigger account review and may result in suspension.

  1. Inventory Management

Sellers must:

  • Maintain accurate, up-to-date inventory records.
  • Update stock levels within 24 hours of any material change.
  • Never advertise products that are not available for sale.

Repeated inventory inaccuracies — particularly those that result in buyer disappointment or cancelled orders — may result in listing restrictions.

  1. Verification Responsibilities

Sellers must:

  • Maintain accurate and current verification information at all times.
  • Notify Sabi Farm of any significant business changes — including change of ownership, registered address, or business name — within 30 days.
  • Cooperate fully with re-verification requests.
  • Provide requested documentation promptly and honestly.
  1. Cooperation During Investigations

Sellers must fully cooperate with any investigation involving:

  • Buyer complaints or disputes.
  • Verification reviews or audits.
  • Suspected fraud, counterfeiting, or misrepresentation.
  • Policy violation reviews.

Failure to cooperate — including non-response, providing false information, or obstructing an investigation — will be treated as an aggravating factor and may result in immediate suspension.

  1. Prohibited Conduct

The following are strictly prohibited and may result in immediate removal from the Platform:

  • Selling counterfeit, adulterated, or misrepresented products.
  • Manipulating reviews, ratings, or buyer feedback.
  • Submitting false or fraudulent verification information.
  • Engaging in fraudulent transactions or payment schemes.
  • Harassing, threatening, or abusing buyers, Sabi Farm staff, or other users.
  • Soliciting buyers to transact outside the Platform to avoid commissions or protections.
  • Attempting to circumvent Platform policies or enforcement actions.
  1. Enforcement

Violations of this Code are handled under the same tiered enforcement process described in the Dealer & Distributor Programme Terms (Document 7):

  1. Warning Notice
  2. Listing Restriction
  3. Temporary Suspension
  4. 30-Day Formal Compliance Review
  5. Permanent Account Removal

Sabi Farm may bypass earlier stages for serious violations including fraud, counterfeiting, or conduct that poses immediate harm to users.

Sellers may appeal any enforcement decision by contacting supportteam@sabi.farm within 14 days of notification. Appeals will be reviewed by a senior team member not involved in the original decision.

  1. Commitment to Trust

Every seller on Sabi Farm plays a role in building a marketplace that Nigerian and African farmers can rely on. Verified, honest, and responsive dealers are the foundation of everything Sabi Farm is working to build.

By participating on the Platform, sellers commit to upholding these standards — not just as a legal obligation, but as a shared responsibility to the farming communities they serve.

 

 

DOCUMENT 9

Review & Rating Policy

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Last Updated: June 2025  |  Applies to: sabi.farm and all associated platforms

Reviews and ratings are central to trust on the Sabi Farm Platform. They help farmers and buyers make informed decisions, reward reliable dealers and distributors, and hold poor performers accountable. This policy sets out the rules governing how reviews work — for buyers who leave them and sellers who receive them.

  1. Who Can Leave a Review

Only verified buyers who have completed a transaction with a dealer or distributor through the Platform may leave a review for that seller. Reviews are tied to specific transactions — a buyer may leave one review per completed order.

ℹ  Reviews can only be submitted after an order is marked as delivered or completed. Reviews from unverified purchases are not permitted.

  1. What a Review Can Include

Buyers may rate sellers on a scale of 1 to 5 stars and leave a written comment. Reviews should be based on the buyer’s genuine first-hand experience of the transaction, including:

  • Product quality and accuracy relative to the listing.
  • Communication and responsiveness of the seller.
  • Delivery timeliness and condition of goods on arrival.
  • Overall transaction experience.
  1. Review Standards

All reviews must meet the following standards to remain published on the Platform:

  • Based on a genuine, first-hand transaction experience.
  • Factually accurate to the best of the reviewer’s knowledge.
  • Free from hate speech, personal abuse, or discriminatory language.
  • Free from promotional content, advertising, or references to competitors.
  • Not submitted on behalf of another person or in exchange for any benefit.

⚠  Reviews that do not meet these standards may be removed without notice. Submitting knowingly false or malicious reviews may result in account suspension.

  1. Can Buyers Edit or Delete Their Reviews

Buyers may edit their review within 14 days of submission — for example, to update a rating if a seller resolved an issue after the initial review was posted. After 14 days, reviews are locked and cannot be edited.

Buyers may request deletion of their own review at any time by contacting support@sabi.farm. Sabi Farm will process deletion requests within 5 business days.

  1. Can Sellers Remove Reviews

Sellers cannot remove reviews simply because they are negative or unflattering. A seller may only request review removal on the following grounds:

  • The review contains factually false statements that can be evidenced.
  • The review violates the Review Standards set out in Section 3.
  • The review was not left by a genuine buyer of that transaction.
  • The review contains personal information, defamatory content, or unlawful material.

Removal requests must be submitted to supportteam@sabi.farm with the order reference number and a clear explanation of the grounds. Sabi Farm will investigate and respond within 7 business days. Sabi Farm’s decision is final.

⚠  Sellers must not contact buyers to pressure, incentivise, or threaten them into editing or removing a review. Any such conduct is a serious violation of the Seller Code of Conduct and may result in immediate suspension.

  1. What Counts as Review Manipulation

The following are prohibited and constitute review manipulation:

  • Submitting, arranging, or purchasing fake reviews — positive or negative.
  • Offering discounts, refunds, free products, or any other benefit in exchange for a positive review.
  • Threatening, harassing, or pressuring a buyer to change or remove a review.
  • Creating multiple accounts to leave reviews for the same seller.
  • Coordinating with other sellers or third parties to artificially inflate or deflate ratings.
  • Leaving negative reviews on a competitor’s profile without a genuine transaction basis.

Review manipulation is treated as fraud. Confirmed manipulation may result in permanent removal from the Platform and may be reported to relevant authorities.

  1. Seller Right of Response

Sellers may post a single public response to any review on their profile. Responses must be professional, factual, and respectful. Seller responses that contain personal attacks, threats, or false claims will be removed. This feature is intended to give sellers a fair opportunity to provide context — not to argue with or discredit buyers.

  1. Sabi Farm’s Role

Sabi Farm does not edit, alter, or curate reviews to favour any seller. Our role is limited to:

  • Verifying that a review is linked to a genuine completed transaction.
  • Removing reviews that violate this policy following investigation.
  • Investigating and acting on reports of review manipulation.
  • Ensuring the overall review system reflects genuine buyer experience.

ℹ  Sabi Farm does not guarantee the accuracy of individual reviews. Buyers should consider overall ratings and patterns alongside individual reviews when making purchasing decisions.

  1. Reporting a Review Concern

To report a review that violates this policy — whether you are a buyer or a seller — contact support@sabi.farm with:

  • The seller or listing the review relates to.
  • The specific review in question.
  • The reason you believe it violates this policy.
  • Any supporting evidence where available.

Sabi Farm will acknowledge reports within 3 business days and provide a resolution update within 7 business days.

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Sabi Farm  |  sabi.farm  |  supportteam@sabi.farm

Improving trust, transparency, and access in African agriculture.